Privacy Policy

Effective Date: July 17, 2026

Steamtech Innovative Machinery Pvt. Ltd. respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you when you visit our website, submit an enquiry, or communicate with us.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website

• Website enquiry and contact forms

• Google Ads Lead Forms

• Email communications

• Telephone calls

• WhatsApp communications

• Other business enquiry channels operated by Steamtech Innovative Machinery Pvt. Ltd.

This policy does not apply to third-party websites, platforms, or services that have their own privacy policies.

2. Information We May Collect

Depending on how you interact with us, we may collect the following information:

• Name

• Company or organisation name

• Mobile or telephone number

• Email address

• City, state, country, or business location

• Industry or business type

• Product, capacity, application, fuel, or technical requirements

• Messages, documents, or other information voluntarily provided with an enquiry

We may also collect limited technical and website-usage information, such as:

• IP address

• Browser and device type

• Pages visited

• Referring source

• Date and time of the visit

• Website interaction and campaign-performance information

Please provide only the information necessary for your business enquiry.

3. How We Collect Information

We may collect personal information when you:

• Submit a form on our website

• Submit a Google Ads Lead Form

• Contact us by email, telephone, or WhatsApp

• Request a quotation, catalogue, technical consultation, or product information

• Interact with our advertisements or website

• Voluntarily provide information during business communication

Some technical information may be collected automatically through cookies, analytics tools, or similar technologies.

4. How We Use Your Information

We may use the information collected to:

• Respond to your enquiry

• Understand your application and technical requirements

• Recommend a suitable industrial drying solution

• Prepare and provide quotations, proposals, catalogues, or technical information

• Arrange discussions, meetings, demonstrations, or follow-up communication

• Provide customer support and after-sales assistance

• Maintain business and enquiry records

• Improve our website, products, services, and customer experience

• Measure website and advertising performance

• Prevent misuse, fraud, or security incidents

• Comply with applicable legal, regulatory, accounting, or contractual requirements

We will not use your information for purposes that are unrelated to your enquiry or our legitimate business operations without an appropriate reason or permission.

5. Google Ads Lead Forms

Steamtech Innovative Machinery Pvt. Ltd. may use Google Ads Lead Forms to allow prospective customers to submit enquiries directly through an advertisement.

Information submitted through a Google Ads Lead Form may be provided to us by Google and used to:

• Contact you regarding your enquiry

• Understand your product or application requirement

• Provide relevant technical or commercial information

• Follow up on your request

Your use of Google services may also be subject to Google’s own privacy policies and terms.

6. Cookies, Analytics, and Advertising Technologies

Our website may use cookies and similar technologies to:

• Make the website function properly

• Understand how visitors use the website

• Measure traffic and engagement

• Evaluate advertising and campaign performance

• Improve website content and user experience

We may use services such as Google Analytics, Google Ads, and conversion-measurement tools where configured on our website or advertising account.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions or the accuracy of analytics and advertising measurement.

7. Marketing Communications

We may contact you regarding products, services, quotations, or information connected with your enquiry.

Where permitted, we may also send relevant business or product updates. You may ask us to stop non-essential marketing communications at any time by:

• Using an unsubscribe option, where provided

• Replying to the communication

• Contacting us using the details given below

Even after opting out of marketing messages, you may still receive necessary communications relating to an active enquiry, quotation, order, service request, or legal obligation.

8. Sharing of Personal Information

We do not sell or rent your personal information.

We may share limited information only when reasonably necessary with:

• Authorised employees or representatives handling your enquiry

• Service providers supporting website hosting, email, analytics, advertising, communication, information technology, or customer-management activities

• Professional advisers, auditors, or consultants where necessary

• Government authorities, courts, regulators, or law-enforcement bodies where required by applicable law

• A successor organisation in connection with a lawful merger, restructuring, acquisition, or transfer of business

Service providers are expected to use information only for the services they perform on our behalf and subject to appropriate confidentiality or data-protection obligations.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to and manage enquiries

• Maintain quotation, customer, service, or business records

• Fulfil contractual or legal obligations

• Resolve disputes

• Prevent fraud or misuse

• Establish or defend legal claims

Retention periods may vary depending on the type of information, the nature of the business relationship, and applicable legal requirements.

When information is no longer reasonably required, we may securely delete, anonymise, or restrict its use, subject to applicable law and technical limitations.

10. Data Security

We use reasonable administrative, organisational, and technical measures designed to protect personal information from:

• Unauthorised access

• Misuse

• Loss

• Alteration

• Disclosure

• Accidental destruction

However, no website, internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. Visitors should use appropriate care when transmitting information online.

11. Your Choices and Privacy Requests

Subject to applicable law, you may contact us to request:

• Access to the personal information you have provided

• Correction or updating of inaccurate information

• Deletion of personal information that is no longer required

• Withdrawal of consent for optional communications

• Information about how your personal data is being handled

• Resolution of a privacy-related concern or grievance

We may need to verify your identity before processing certain requests. Some information may need to be retained where required for legal, contractual, accounting, fraud-prevention, or dispute-resolution purposes.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social-media platforms, marketplaces, maps, videos, or other external services.

We do not control the privacy practices or content of those third parties. Visitors should review the applicable privacy policies before submitting personal information to an external website or platform.

13. Children’s Privacy

Our website and industrial products are intended for business and professional users and are not directed towards children.

We do not knowingly seek to collect personal information from children through our business enquiry channels. If we become aware that such information has been provided without appropriate authorisation, we may take reasonable steps to delete it.

14. International Processing

Some technology, hosting, analytics, communication, or advertising service providers used by us may process information using systems located outside your state or country.

Where applicable, we take reasonable steps to use established and reputable service providers and handle such information in accordance with applicable legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business processes, technology, services, or legal obligations change.

The revised version will be published on this page with an updated effective date. We encourage visitors to review this page periodically.

16. Contact and Privacy Grievances

For questions, corrections, deletion requests, marketing opt-outs, or privacy-related concerns, please contact:

Steamtech Innovative Machinery Pvt. Ltd.

Website: https://www.industrialdryers.in
Email: hello@industrialdryers.in
Phone: +91-8511146990
Location: Rajkot, Gujarat, India

Please mention “Privacy Request” in the email subject line so that your request can be identified and handled appropriately.